"Understanding variation is the key to success in quality and business." - W. Edwards Deming
We really open up the Six Sigma toolkit in an educational workshop focused on nailing down the root causes of why you get inconsistent results. We then facilitate team solutioning and implementation of Quick Wins and identify remaining process improvements for potential future action.
Note: Depending on the data available, we may need to develop and institite a data collection plan and collect data for a few weeks before being able to proceed with the second half of the sprint
Sprint Deliverables:
Unlike manufacturing processes that are designed, business processes generally evolve over time and do not benefit from a holistic, or systematic design process that asks the question: "Do all the pieces of the process make sense when viewed together?"
We analyze existing data if available, create and institute data capture plans if necessary, and team with client subject matter experts in creative sessions to surface the hidden gaps in the process that are degrading the reliability of the process
Sprint Deliverables:
In the end, usually there is a tool, an enhancement, that will enable the people involved to improve how they work
We use whatever software you have to develop tools that make your work better. We pride ourselves on making big improvements to people's daily work without the need for major investment.
Sprint Deliverable: