Process Mapping has maintained its popularity for decades for one reason: It works
Our twist on this “tried and true” approach is to build trust between the people doing the work and their leaders by having the working-level stakeholders present the final process document. We coach and facilitate but let the people doing the work everyday be the stars of the show.
Sprint Deliverables:
It takes conscious effort to reveal the gaps in processes that cause incredible amounts of waste in our lives
We analyze existing data if available, create and institute data capture plans if necessary, and team with client subject matter experts in creative sessions to surface the hidden gaps in the process that are degrading the reliability of the process
Sprint Deliverables:
If you're not going to ensure that a new process can and will be followed, don't kid yourself into thinking you've actually changed anything
We develop control plans and metrics and then automate monitoring so that the process becomes a part of the culture that re-enforces itself without extra focus or effort
Sprint Deliverable: